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Tag Archives: #Youth

Shannon Ayers Speaks Again

16 Sunday Jul 2017

Posted by shannonayersspeaks in Business, Career, Feature Friday, Inspiration, Politics, Sports

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#BlessingsandInspiration, #Business, #Customer Service, #Determination, #determined, #empowerment, #Encouragement, #FEATUREFRIDAY, #Healing, #Hope, #newlife, #overcome, #Purpose, #resiliency, #ShannonAyers, #ShannonAyersSpeaks, #Women, #Youth, Inspiration

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Greetings to all of you, my fellow readers. It has been a while since I have posted last. Life has been my much busier than time will allow. Nevertheless, I am truly encouraged by those of you that continually send me requests for more posts.  I must make a special mention of my dear friend, Ms. Alicia Cowans who has been one of my biggest supporters and have encouraged me along this journey.  I am ever so grateful for your support and viewership.  Please feel free to send me topics you would like to see covered.  In the meantime, be encourage, be inspired and be blessed.

ShannonAyersSpeaks

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The Psychology Of Customer Service!

17 Sunday May 2015

Posted by shannonayersspeaks in Business, Career, Inspiration

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#Business, #customerrelations, #customerservice, #employees, #sales, #socialmedia, #training, #Youth

   Anyone that knows me really well know that bad customer service is a huge pet peeve of mine.  It breaks my heart every time I roll into a drive thru and see our babies without any type of work ethic and could care less about providing good customer service.  If they get your order wrong and you send it back for a replacement, you better say an extra prayer over your food.

 There have been a few that have surprised me and have taken their job seriously and delivered top notch service.  However, what’s unfortunate is the greater percentage that I have experienced and others alike is the tragedy of a generation of kids with no actionable skills to progress them further in their career or life in general.


What most may not realize is that the main component of customer service is psychology!  Yep, plain old psychology.  Psychology is defined as “the scientific study of the human mind and its functions, especially those affecting behavior in a given context.”  Now think about this for a minute.  You have two main points in this definition, the human mind and affected behavior.  To get to the point, customer service basically boils down to how you make someone feel about something.

Have you noticed that Walmart’s employee’s do not wear those smocks any more that says, “How May I Help You?”  Raise your hand if you receive great customer service here all the time?  Okay, moving on……

When you go into a store, restaurant, hotel, car dealership, etc., at the end of the day, it’s all about how that business or service made you feel.  The service can be superior, mediocre or just outright bad, but it’s all about how they made you feel that determines whether you will give them your service again or at all.

The main point of this post is to drive home to those of us who are either in the business of servicing others in some type of capacity whether it is for work, church, volunteering, etc., you are in charge of your customer’s experience.  You get to be a significant part of the determination on whether that person will come back again.

What is Bad Customer Service Costing Your Business?

Take the time to not only provide superior customer service, but also demand it.  This is the only way it will get better.

 

Please encourage your teenagers who are working part time jobs for the first time to care about what they do on their jobs.  It doesn’t matter if they are working fast food, custodian, bank teller, or interning at a law firm, teach them work ethic and how to take pride in doing the best and being the best. Some people actually got their biggest breaks at young ages where someone took them under their wing because of potential they saw in them at an early age working at some place like McDonalds and set them up for a great future.

To my entrepreneurs or future entrepreneurs, pay special attention to who you hire and how you want to brand your business.

Remember that the human mind and affected behavior all boils down to basic psychology and the experience that is provided.  It can truly make or break your business.

Blessings and Inspiration,

ShannonAyersSpeaks

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Whatever Happened To Calvin?

08 Tuesday Apr 2014

Posted by shannonayersspeaks in Career, Inspiration

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Tags

#Job, #McDonalds, #ShannonAyersSpeaks, #StarManagementConsulting, #Youth

Most of us who were 90’s teens remember Calvin. We watched Calvin grow over a few years as he progressed from a young kid looking forward to his new job at McDonald’s to ultimately working his way up to manager. When I ask, “Where is Calvin?” I am figuratively speaking.

Calvin Pic

My family and I had the opportunity to live in Japan for three years. What we were astonished to experience was how Japanese employees working at McDonalds had a great sense of pride in their job. Their uniforms were pristine, the restaurants were clean enough to eat off of the floor and most importantly they made their customers feel that they were so grateful to serve them. Oh, and did I mention that the burgers tasted far better than the restaurants in the U.S.? What’s wrong with this picture?

Japan McDonalds

I remember when I was in high school, having any type of honest paying job was respectable for a teenager by adults as well as their peers. Today, working at some place like McDonalds is considered shameful and/or embarrassing. Teens have no sense of customer service, work atmosphere decorum or a sense of pride in their work. I see more gum smacking, cell phone using, pants sagging teenagers that could care less if they get your order right or who take their jobs seriously. Of course there are some teens who do not fit this category. Unfortunately, I can count on one hand how many I have run across in the last several years.

The Calvin commercials were a hopeful display of youth aspiring to be something and be somebody important. It signified a great pride in being productive and the aspiration to be greater than the present. I WANT CALVIN BACK to give our kids hope again and prayerfully inspire them to want something out of life and to take pride in small strides toward “that great life achievement” of being one’s best.

I want employers to have greater expectations of our kids regardless of where they work and challenge them to a greater standard than what we see today. I don’t care if you start off as a street sweeper or custodian, have a sense of pride in a job well done. Do your best and be your best — you never know who’s watching. You cannot allow them to come to work dressed inappropriately or talk to the customers any kind of way.  Teach them recyclable skills that will help them grow and develop as a professional.

Group of businesspeople standing.

I got my first job at the age of 16 working at Lerners New York on Canal Street in New Orleans. I was the youngest employee in our store. My manager was Kim Joseph who is now deceased. When I worked at Lerners, Kim had no less expectation of me than she did our 60+ year old assistant manager who affectionately referred to me as “little one”. I had to pull my weight like everyone else. I had to come to work dressed properly. I had to show up on time. I was expected to deliver exceptional customer service. I learned so many valuable job skills that I still use today. That job inspired me to want to do something meaningful with my life. And it all started with a manager who use to drive me nuts by kicking my butt to do my best and I am forever grateful. While she died in her 30’s of cancer several years ago, I wish she could be alive today so that I could tell her a simple thank you. I would say to Kim Joseph, thank you for commanding nothing less than excellence from me and instilling in me actionable experience that allowed me many subsequent employment successes.

If we don’t have expectations of our youth today, there is no hope for a better tomorrow. We have to demand more of our youth so that they can make a significant mark on this world that will propel it and them forward. We should not allow there to be a constant maintenance of stagnation and ignorance in our youth that only leads to increased drop out rates, unwanted pregnancies, low wage jobs, public assistance and overpopulated prisons.

WILL THE CALVINS OF THE WORLD PLEASE STAND UP AND TAKE YOUR RIGHTFUL PLACE AMONGST THE STARS!!! Great things are in store when you do.

Blessings and Inspiration,

Shannon Ayers Speaks

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